Want to Feel Good About the Work You Do?

Hey you! Are you the type of person that gets a kick out of sorting shit out and making the right things happen? Do you enjoy helping others and get satisfaction out of knowing that you made someone's day better or easier? Do you get instantly annoyed with people who have "poor me" attitudes? If you said yes to all of these, then you my friend, have a winner's mentality, and we want you on our team! We are looking for problem-solvers, not complainers. If you've got a can-do attitude and love the thrill of tackling challenges head-on, keep reading. If you're the type to shy away from problems and cry to your mom about 'em, this job isn't for you.

About Us:

Frontline Appliances is a small veteran & woman-owned business located in Tucson, AZ. We sell refurbished and new home appliances and fix them too. We've served thousands of clients (no seriously, THOUSANDS) in our community and aim to provide the best service that money can buy. This may also be a little biased, but we’re pretty sure we are the coolest place to work for…EVER! Anyways, enough about us, let's talk about you.

The Role: Service Facilitator

As a Service Facilitator, you'll be the backbone of our service department. From managing parts and coordinating service to keeping our facilities in top shape, you'll be at the heart of everything we do. You'll prepare technicians for their daily work in the field, ensuring they have the parts and supplies they need for success. You'll also stay updated on service routes, reach out to customers if technicians are running behind, and ensure smooth service experiences for our clients. Your responsibilities will also include reviewing each job, optimizing service efficiency by ordering parts, following up, and scheduling jobs. You'll handle customer and third-party emails, ensuring the most seamless service experience this industry has to offer. Your proactive approach will minimize downtime, allowing you to make impactful decisions and experience autonomy rarely found in other companies. We believe in empowering every team member to excel independently and efficiently.

What You Need to Succeed:

• Have a can-do attitude and a proactive approach to problem-solving. 

• Possess strong organizational, communication, and interpersonal skills and attention to detail. 

• Ability to meet deadlines: you need to be the type person who gets joy out of getting things done and seeing them through. This includes gathering customer information and following up with them in a timely manner. 

• Although you may be working alone the majority of the time, you must be comfortable working, communicating, and collaborating with others.

• Be proficient with typing and using computers overall. 

• Must be at least 18 years old.

• A driver's license and a clean driving record.

One last note, you don’t need to know squat about appliances; we will teach you everything you need. 

What Do You Get Out of This?

Our compensation strategy is rooted in a base + Performance Pay model. Essentially, your earnings are directly tied to your performance levels. This approach ensures that high performers are rewarded, while those who might aim to simply show up and collect a paycheck without contributing much are naturally filtered out. Top performers can earn significantly more, with a base pay of $16 per hour and a Performance Pay incentive bringing the average hourly rate to approximately $20. Essentially, great pay is reserved for great performance. We want the best, so we will pay for the best. On top of that, we also offer the following:

• Retirement contributions

• Profit sharing

• Team member product and service discounts

• Paid-time off and health benefits are available for full-time employees

This position is located at 1420 S Alvernon Way and is an on-site role. Initially, it is a part-time opportunity for 15 hours each week. However, as our service department expands, there will be a possibility to transition to a full-time schedule. The job operates Monday through Friday, with the working hours set from 7 AM to 10 AM. You'll enjoy working in a culture of empowerment, autonomy, encouragement for ideas and improvements and problem-solving to propel our teammates and organization forward.

If you've made it this far, we'd say we may have some chemistry going on here and we would love to meet you. Our application process is pretty simple.

1. Fill out the application.

2. Attach your resume.

3. If someone referred you, ensure to make sure you mention that in the application.

4. In the message section tell us a little about yourself and conclude with "Frontline, I've got your six".

5. Submit the application. You will receive an email immediately after submitting your application so keep your eye out for it. 

6. Send a 30-60 second video in response to the email telling us why you think you’re perfect for this job and why you will rock this position.

After submitting your application and video, you can expect to receive an email no more than 7 days of submission to update you on the status of your application. All applications go through a prescreening and prospective candidates will receive a phone call from our recruiter to schedule an interview. Our interviews are pretty casual and are a great way to get to know each other. Reference and background checks are the last step before your first day of work.

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We are at an exciting stage of growth where systems and efficiencies still have minor kinks but have been dramatically improved by our entire staff: from our detailers and parts associates, to our technicians and owners. With that being said, we are looking for individuals who are not happy going "through the motions", are looking for personal and professional development, and ambitious to help "build" a better business and offering for its deserving community. Join a wining team today and let’s win together!